Shipping Policy
Last updated: October 21, 2026
Every Zekkix order ships to you with tracking. Here is exactly how long it takes, and what it costs.
Order Cut-off Time
5:00 PM PT (Pacific Time), Monday through Friday. Orders placed before the cut-off enter processing the same business day. Orders placed after the cut-off, on weekends or on U.S. federal holidays enter processing the next business day.
Order Handling Time
2–3 business days (Monday–Friday, excluding U.S. federal holidays). During this time your order is checked, packed and handed to the carrier.
Order Transit Time
Once processed, orders ship from our international fulfillment partner and are delivered by USPS, UPS or FedEx within 5–7 business days (Monday–Friday).
Total Delivery Time
7–10 business days from the day your order enters processing (Handling 2–3 days + Transit 5–7 days).
Shipping cost
- Free standard shipping on U.S. orders over $69 (order subtotal after discounts, before taxes).
- Orders under $69: flat $4.95 standard shipping.
The exact shipping cost is always shown at checkout before you pay.
Where we ship
We currently ship to addresses in the United States. A small number of remote ZIP codes may not be served by our carriers. If that happens with your order, we'll email you within 1 business day and refund it in full.
Order tracking
When your order ships, you'll receive an email with your tracking number and a tracking link. Tracking can take 2–4 business days to show its first update while the parcel is scanned in. You can also follow the steps on our Track Your Order page.
Customs, duties and taxes
Import duties for U.S. orders are covered by us. You won't be asked to pay any extra customs fees at delivery. Any applicable sales tax is calculated and shown at checkout.
Delays
The times above are our real estimates. Occasionally, carrier or customs delays outside our control can add a few days, especially around holidays. If your order is running late, email us and we'll check it with the carrier.
Wrong or incomplete address
Please check your shipping address at checkout. If you spot a mistake, email us as soon as possible — we can update it as long as the order hasn't shipped.
Contact us
Zekkix
Email: contact@zekkix.com
Address: 7412 Beach St #7415, Los Angeles, CA 90001, United States
Phone: +1 (925) 441-3570
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PT (Pacific Time)
We respond to emails within 24 hours (Mon–Fri).
Weekend messages are answered on Monday.