Refund & Return Policy

Last updated: October 17, 2026

If something isn't right, you can send it back. No restocking fees, no runaround.

Return window

You may return eligible items within 30 days of the delivery date.

Restocking fee

There is no restocking fee. The restocking fee is $0 on every return.

Eligibility

To be eligible for a return:

  • Both defective and non-defective items can be returned.
  • The item should be returned in its original packaging.
  • Original tags and accessories (for example the shoulder strap) should be included and intact.
  • You need proof of purchase — your order number is enough.

How to start a return

Email us at contact@zekkix.com with your order number and the item(s) you want to return. We'll reply within 24 hours (Mon–Fri) with the return instructions and address. Please don't send anything back before you hear from us — returns sent without instructions may not reach the right place.

Who pays for return shipping

  • Changed your mind: you pay the return shipping cost.
  • Defective, damaged or wrong item: we pay for the return shipping, or we send a replacement without asking for the item back.

Refund timing

Once we receive and check your return, we'll email you to confirm. Your refund is issued within 5–10 business days of us receiving the returned item.

Refund method

Refunds go back to the original payment method used for the order. Depending on your bank, it can take a few extra days to appear on your statement.

Defective, damaged or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll fix it right away with a replacement or a full refund, including any shipping costs.

Bags are also covered by the Zekkix Hold Promise: if the magnets or stitching give out within one year of normal use, we send a new one.

Order cancellation

You can cancel your order free of charge as long as it hasn't shipped yet. Email us with your order number. Once an order has shipped, the return process above applies.

Exchanges

Want a different color? Email us at contact@zekkix.com with your order number within 30 days of delivery. Once we receive the original item, we'll ship the new color.

Your rights

This policy is offered in addition to any rights you have under applicable consumer protection laws. It does not limit or replace them.

Contact us

Zekkix
Email: contact@zekkix.com
Address: 7412 Beach St #7415, Los Angeles, CA 90001, United States
Phone: +1 (925) 441-3570
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PT (Pacific Time)
We respond to emails within 24 hours (Mon–Fri).
Weekend messages are answered on Monday.