Privacy Policy

Last updated: October 17, 2026

This Privacy Policy explains how Zekkix ("we", "us") collects, uses and shares your personal information when you visit zekkix.com, shop with us or contact us.

Information we collect

  • Information you give us: name, email, shipping and billing address, phone number and the content of messages you send us.
  • Order information: items purchased, order value and order history. Payment card details are processed by our payment providers and are never stored by us.
  • Device and usage information: IP address, browser type, pages viewed and how you interact with our site, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, including returns and Hold Promise claims.
  • To answer your questions and send order and shipping updates.
  • To send marketing emails, only if you subscribe. You can unsubscribe at any time with the link in every email.
  • To improve our website and products, and to measure our advertising.
  • To prevent fraud and to meet our legal obligations.

Who we share it with

We share information only with service providers that help us run the store, such as Shopify (our e-commerce platform), payment processors, our fulfillment partner and shipping carriers, and analytics and advertising partners (for example Google). They may use your information only to provide their services to us. We do not sell your personal information for money.

Cookies

We use cookies to keep your cart, remember your preferences and understand how our site is used. Read our Cookie Policy for details and choices.

Your privacy rights

Depending on where you live (for example California, Colorado, Virginia and other U.S. states), you may have the right to access, correct or delete your personal information, to get a copy of it, and to opt out of "sale" or "sharing" for targeted advertising. To opt out, use our Your Privacy Choices page. We honor Global Privacy Control signals. To make any other request, email us. We won't discriminate against you for using your rights.

Data retention and security

We keep your information only as long as we need it for the purposes above, or as required by law. We use reasonable safeguards to protect it, but no method of transmission over the internet is 100% secure.

Children

Our store is not directed to children under 16, and we don't knowingly collect their personal information.

Changes

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

Contact us

Zekkix
Email: contact@zekkix.com
Address: 7412 Beach St #7415, Los Angeles, CA 90001, United States
Phone: +1 (925) 441-3570
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PT (Pacific Time)
We respond to emails within 24 hours (Mon–Fri).
Weekend messages are answered on Monday.