Zekkix Hold Promise
Last updated: October 17, 2026
Clank. Locked on. We build our bags to stay that way.
The promise
If the magnets or stitching on your Zekkix bag give out within one year of normal use, email us and we'll send you a new one. No forms, no runaround.
What's covered
- Magnets that come loose, shift inside the bag or stop holding as they did when new.
- Stitching, seams, straps or zippers that fail under normal use.
What's not covered
- Damage from cuts, burns, chemicals or accidents.
- Normal wear such as fading or scuffs that don't affect how the bag works.
- Bags that fall from surfaces they weren't made for. Our bags work best on flat steel surfaces; on rounded posts, aluminum or coated surfaces, hold may vary.
- Items carried inside the bag.
How to claim
- Email contact@zekkix.com with your order number.
- Add a photo or a short video showing the issue.
- We reply within 24 hours (Mon–Fri) and ship your replacement for free.
The Hold Promise runs for one year from your delivery date and covers one replacement per bag. If the same model or color is no longer available, we'll send the closest match or refund the price you paid.
The Hold Promise is in addition to our 30-day Refund & Return Policy and your legal rights.
Contact us
Zekkix
Email: contact@zekkix.com
Address: 7412 Beach St #7415, Los Angeles, CA 90001, United States
Phone: +1 (925) 441-3570
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM PT (Pacific Time)
We respond to emails within 24 hours (Mon–Fri).
Weekend messages are answered on Monday.